Vox does not ***** you once but twice at a time!

We have been clients with Vox since 2020 on their month to month contract. We asked, and gave a months notice, to temporarily suspend our service due to a house fire which destroyed our home. We are temporarily relocating until our house can be restored. Vox now charges us the month notice fee, understandably and we agreed, as well as an additional R1750 before the temporary cancellation will be honored. We explained the predicament. Their reply, "Keep on paying until you move back then we won't charge you".