VOX - does not want to refund

This situation is beyond belief... Kgomotso called me again, insisting on an actual proof of collection waybill because the courier company claims they have no record of it. Well, no wonder, considering this incident occurred six months ago, and the courier company routinely purges waybill records older than three months. Vox arranged for collection on November 30th, 2023, and never rescheduled nor communicated any issues receiving the hardware. They never once requested the actual proof of collection waybill during the cancellation process, nor afterwards when I requested a refund. It's absurd to expect the current tenants to retain such documentation for six months; it's highly unlikely anyone would keep it. Furthermore, Vox cannot refute the collection itself, as it undeniably occurred. Yet, they're still refusing to refund me, citing the need for an actual proof of collection waybill. This insistence is baffling and frustrating beyond measure!