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Danie C

1 reviews | Active since Jul 2009

22 Apr 2026, 19:51

Vox does not understand the meaning of planning or communicating with their customers

Vox decided to "upgrade" the service in our area. This resulted in downtime on my business account that can last up to 3 days! No notification was given, and no access was arranged with anyone. They simply arrive and tell you they are changing the ONT. After changing it I was told it would be operational in 30 minutes. Well, 30 minutes are long gone and they have now retracted that promise and gone back to 3 days. This is RIDICULOUS

0
Replies (11)
Vox Telecom
Vox Telecom's reply22 Apr 2026, 20:05
Official
Good day Danie

Thank you for reaching out.

We have escalated your query to our support team for further assistance. They will contact you to assist further with the connectivity. 

Thanks
Vox
DC
Danie C's update23 Apr 2026, 12:42
Reviewer Update
So, the further assistance you promised me resulted in the outage now lasting until 2 April.
Vox have also given up answering calls!!
DC
Danie C's update23 Apr 2026, 12:42
Reviewer Update
28 April!
DC
Danie C's update23 Apr 2026, 12:43
Reviewer Update
All phone calls go unanswered!
DC
Danie C's update23 Apr 2026, 13:40
Reviewer Update
And now, after holding for 30 minutes+, the "manager" just disconnected me
Vox Telecom
Vox Telecom's reply23 Apr 2026, 13:43
Official
Good day Danie
 
 A request has been logged with the relevant department for a call back.
DC
Danie C's update23 Apr 2026, 14:07
Reviewer Update
That is a response and one I've been hearing ALL day. Nobody has yet called me back! Why would they start now?
Vox Telecom
Vox Telecom's reply23 Apr 2026, 14:38
Official
Good day , Danie
 
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately, we were unable to reach you on the nominated contact details, please provide alternate number and a convenient time for us to reach out. ?

 

DC
Danie C's update23 Apr 2026, 14:41
Reviewer Update
You have my number. Stop the smokescreen!
DC
Danie C's update23 Apr 2026, 16:14
Reviewer Update
Promises by Neeresh Ganesh as well as Joanne Morris have gone well past their due time. No response from anyone, including the above "managers"
Vox Telecom
Vox Telecom's reply28 Apr 2026, 10:02
Official
 Good day, Danie

 Thank you for your patience while this matter was being investigated.

 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox