RW
Rowan W
1 reviews | Active since Jul 2024
05 Jul 2024, 10:25
Vox does not treat customers fairly
VOX DOES NOT TREAT CUSTOMERS FAIRLY (TCF)
They cancelled my debit order prematurely when I gave them the contractual 2 months notice - and then because of their own error made me a “bad debtor”.
It then took me 5 hours on the phone and email, and a FORMAL COMPLAINT to get someone to speak to me like a human being.
VOX does not treat customers fairly.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Jul 2024, 10:42Good day ,Rowan W
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply05 Jul 2024, 10:42
Official
Good day ,Rowan W
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's replyOfficial
12 Jul 2024, 08:19Good day, Rowan W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Jul 2024, 08:19
Official
Good day, Rowan W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox