Vox does not know the current Covid-19 rules

I cancelled my current Vox line, and asked for the connection to be moved to the new place I was supposed to moved to. With Level-4 I could not move. Vox could not connect me at my new premises, but my connection was cancelled, because I owe R1700 for early cancellation. I asked Vox to cancel my cancellation, because of Covid-19 restrictions. If they use common sense, which is obviously not that commen, they would have known that NOBODY can move. Please reverse the R1700 as the connection at my new place in not active yet, and I'm not moving anymore. Seems to me that Vox does not manage these properly, because I have received a call by an agent to install my fiber at the other place. This was cancelled, please communicate to the people in your department and please inform your people of the Covid-19 level rules.