VOX does not give a damn about customer experience!

I am beyond frustrated with the service I have received from Vox. Our Internet connection went down on Sunday, 15 October 2023 at around noon. We have been calling in everyday since then and they kept insisting on doing the same ieffective troubleshooting steps. On Monday afternoon I then begged them for a technician to be sent to my house and was told one was being booked out. Tuesday I followed up and was told one can only come on Thursday between 11 and 12. I made arrangements to be home on Thursday only for them to call and tell me a technician can only come on Friday at 8AM. I have lost a full week of work because I work from home and have exhausted airtime trying to get help for a paid service. Today the tecnhician finally arrives only to tell me he cannot fix the issue and that he is escalating it to Vuma and that I need to follow up after noon. I have just called and was told that the issue has not been escalated to Vuma and that it can take an additional 2 working days for them to get someone to me!!!! Why is this even allowed to happen to a paying customer who has lost a week of work (unpaid)? I am SICK to my stomach! My account number is ***