1 reviews | Active since Jun 2015
VOX does not care about there customers
So I have been in continuous contact with VOX as much as possible regarding the cancellation of my business fibre line due to the bad quality of service provided by frogfoot. So this morning they cancel all my other services as well. They set a cancellation fee of R2400 and once the line was cancelled then the amount went up to R31k. I have been constant communication with Wesley from VOX as trying to call them or email them it does not work.
I have had a few calls with Wesley regarding the issue and they just don’t want to come to the party.
They have forced me into another contract as that is there solution.
Honestly think twice before using them as a service provider. Once my contracts are over there I am out of there.
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox