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chris J
1 reviews | Active since Oct 2010
10 Aug 2017, 17:48
Vox does not care !
<p>I had a problem with vox fibre connection and a call to vox technical support person Riaan solved nothing.<br />He displayed total incompetence and when I said I would cancel vox contract because of no support, he just <br />encouraged me to go ahead and do it.<br />Is this how vox is treating its customers ?<br />Obnoxious</p>
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Aug 2017, 18:15Good day Chris.
Thank you very much for bringing this to our attention. Please note that we will do a thorough investigation into your complaint. Someone will be in contact with you soon.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply10 Aug 2017, 18:15
Official
Good day Chris.
Thank you very much for bringing this to our attention. Please note that we will do a thorough investigation into your complaint. Someone will be in contact with you soon.
Regards,
Vox Telecom
Best regards,
Vox Telecom's replyOfficial
11 Aug 2017, 16:42Good day Chris.
We have confirmed that the Technical Department Manager has been in contact with you regarding your complaint.
We appreciate the feedback given as this will assist in improving your customer experience.
Kind Regards,
Vox Telecom
Best regards,
Vox Telecom's reply11 Aug 2017, 16:42
Official
Good day Chris.
We have confirmed that the Technical Department Manager has been in contact with you regarding your complaint.
We appreciate the feedback given as this will assist in improving your customer experience.
Kind Regards,
Vox Telecom
Best regards,