Vox do not communicate with clients!!!

I signed up for a new line and everything went well and smooth and then suddenly I get a notice Line active and started getting billed. Problem is no installation!!!!!!!!! Vox knocked on my door and loaded the requested and opened the account. Went on line and tried to log a fault but there is now where to communicate with vox. Tried the helpline, no luck, tried the help email, only gat a computer generated email back with a reverence. Mailed again, no luck, phoned again no luck!!! but got my bill and statement!!! Please vox contact me!!!! I think you activated the wrong line!!!!!!! VOX***7 Vox***