VOX - Do it yourself, because they sure can't

We completed an application form last year July as fibre was "imminent" in our area. And so the fibre was dug and all done by August and we waited for them to contact us saying we are bringing the fibre to your home. Finally in January we get called, I stay home from work the day and the fibre is installed. It was loadshedding and they told me that I must wait for loadshedding to be over and then a second light will come on. They then said that the line down our street was not yet live, but they called someone who will complete this, and the light will be on that day. Fast forward to three weeks later I tell my husband that no one from VOX has contacted us, wondering whether they have forgotten us. We all them and it comes back to someone (contractor) must have given someone else the serial/box number on the box installed in our house.

Frustrated that no one from VOX would even follow up on why three weeks have passed and we're not on fibre, I called them (after being promised I will be called back twice) and told them that it is rediculous that no one had caught this. So we send them the box number and ANOTHER week later, we follow up again. Now there is a completely different problem.

Bottom line is - DON'T sign up with VOX if you are not prepared to do everything yourself. They are not focused on customer service, only signing you up and leaving you to your own devices.