Vox dissatisfaction

To the box team

What dissatisfaction I have right now, called in yesterday with regards to my home WiFi not working at around 4 after work,to my surprise the frogfoot was on notified at 10:30 regarding my connection , when u call in the vox team you get different answers on why my internet connection is down, it's only when you phone in does a client get an explanation of what is happening, truly disappointed on the way things are done,I have now been buy data the past two days, who is going to reimburse me cause this is beyond wrong,do I really have to call to get answers and not the other way around? everything is off ,I can't even work from home,I'm losing money, Ur service is pathetic and you guys don't care,the turn around time changes from each consultant you call but they work for the same company,all you get is there is a ticket loaded, whilst you struggle with connection and you get different answers and someone will call you back with feedback,mind you it was me asking what's happening after hours in-between