Vox - disgusting service and attitude

After downgrading my package in April 2018, it has taken Vox over 8 months to sort it out after consistent effort from MY part. I emailed management asking for assistance, I left messages to which i got no response.... Management! I have been shouted at by Eileen Botes on numerous occasions and she refuses to assist me today and ALL management are out. The team leader Binky called me to advise of a pmt plan she arranged due to the issues over 8 months I owe them a small balance. She told me to pay by the 26th Dec, they have now suspended me again. . 19th December 18. The service is atrocious and never should I be screamed at and refused any further information to speak to someone else. Rude is an understatement. It is a disgrace the way in which I have been treated from beginning to end. I will disgrace Vox at any opportunity I get.