VOX DISGUSTING SERVICE

I have had thee worst experience with your team starting from the lies I was told by your salesmen Paul to your admin person Luzane.

I ordered a FTTH line on the 3 June 2024, when the line was sold to me Paul forgot to mention this is an active line and would be a nightmare to get my fibre installed. I was requested to go look for the previous tenant to cancel his order. (***) He's your customer but I must look for him to cancel???? I requested to cancel as I could see that after I was following up with VUMA and VOX and no one at VOX was bothering to give me feedback. Paul and Luzane then assured me this would be sorted ASAP. I've since been asked SIX TIMES TO SEND MY PROOF OF RESIDENCE. Every single time I request feedback on my order Paul's response is Head office will contact you and Luzane just doesn't bother to answer. Today after emailing Paul and Luzane my proof of residence AGAIN I received another email requesting the same proof of residence. When I contacted VUMA they confirmed VOX hasn't even placed an order with them as yet. 15 days later, my order has gone no where. After I explained I work from home and everyday out of work is unpaid. I have tried to contacting VOX via email, WhatsApp, phone and all the consultants the service is appalling. One even promised that the installation would be today and Luzane is working from home so I can't speak to her. Your service is appalling!!!!!!! And that's an understatement. Cancel my order if your this useless just placing an order I can't imagine when you have technical issues. I'm disgusted by your service and your consultants.