Hellopeter
Share Your Experience
AH
Amanda H

1 reviews | Active since Sept 2013

08 Jan 2024, 09:39

Vox disgusting service

I have been trying to get hold of Vox for 3 days to place and order and activate my line with them. I have spent more than 3 hours on the phone listening to music and a voice telling me how far I am in the queue. When am lucky enough to get to the front of the queue I am promplty advised that there are no other callers in front of me ... then I listen to some more music for about 10 mins and then I either get voice mail or the call is cut ... I swear they are worst then Mweb ... I am going to phone each ISP now and see who gives me the best service and choose that ISP going forward

0
Replies (4)
Vox Telecom
Vox Telecom's reply08 Jan 2024, 10:01
Official
Good day , Amanda H
   
 Thank you for the review.

 We received your complaint via our company complaint platform.
 This has been escalated , We will investigate the matter and provide feedback to you soonest.
 
 Regards 
 Vox
 
AH
Amanda H's update09 Jan 2024, 10:06
Reviewer Update
1 day later and still nothing .... Vox's sales team isn't too shabby ... they even have a callback service ... but heaven forbid they can't help you and put you through to another department ... you will hold for an hour and then have to leave a message or the call is cut ..
AH
Amanda H's update09 Jan 2024, 12:32
Reviewer Update
I have a new hero !!!! Finally someone at Vox that has restored some of my confidence. Nigel Numba. Thank you!!!! I am finally connected after 5 frustrating days of trying to speak to call centre agents.
Vox Telecom
Vox Telecom's reply09 Jan 2024, 13:18
Official
Good day,Amanda
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox