Vox disgusting service

Cannot believe this despicable customer service we have received from VOX. App**** for fibre on 13 Dec was called and emailed and promised excellent service. Moved from another ISP to Vox and have existing line. Vox was extremely quick and persistent to get us to sign up and promised it would we quick and simple. but since we Have received no feedback as to when fibre will be activated. Called numerous times and told a different story each time. Kept holding on the line each time for over 40 minutes. I’m fuming as I work from home online and have had no internet connection for over three weeks! Vox highly disappointed to say the least