VOX Disgusting service.

I am shocked at the customer service I have received from Vox. I have been a client for the last year+- and this week upgraded my line on the MyVox portal, the transaction was approved and allocated and I received and invoice 5 min later. 5 days later I am still waiting for someone in the activations department to go online push a few buttons and upgrade my service. Furthermore the people who answer the sales and upgrades number are less than helpful. I'm appalled and will never refer VOX to anyone again.