GB
Grahame B
1 reviews | Active since Jun 2019
02 Apr 2026, 20:30
Vox disgusting service
I just want to say that Vox ethical issues have now reached a limit. I have been with Vox for over 5 years and the customer service has now reached an all-time low. I always pay my account before the 7th of every month but today, being the 2nd of April they suspended my service due to the Easter weekend and my usual payment date would fall over the weekend. I find this disgusting service and will be advising everyone I have referred to Vox to find an alternative service provider as I will be doing. Furthermore I feel very sorry for the people having to deal with issues caused by *********** upper management. 😬
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
02 Apr 2026, 21:02Good day Grahame B,
Thank you for your review.
Kindly note that your account is not suspended, and the matter has been escalated to the technical team for investigation.
An agent will reach out to you soon to assist and advise accordingly.
Kind regards
Thank you for your review.
Kindly note that your account is not suspended, and the matter has been escalated to the technical team for investigation.
An agent will reach out to you soon to assist and advise accordingly.
Kind regards
Vox Telecom's reply02 Apr 2026, 21:02
Official
Good day Grahame B,
Thank you for your review.
Kindly note that your account is not suspended, and the matter has been escalated to the technical team for investigation.
An agent will reach out to you soon to assist and advise accordingly.
Kind regards
Thank you for your review.
Kindly note that your account is not suspended, and the matter has been escalated to the technical team for investigation.
An agent will reach out to you soon to assist and advise accordingly.
Kind regards
GB
Grahame B's updateReviewer Update
07 Apr 2026, 11:45Once again, no response from management as yet. Everything is left to the poor people answering the phones. Management is totally to blame for the poor service, again. Unacceptable
GB
Grahame B's update07 Apr 2026, 11:45
Reviewer Update
Once again, no response from management as yet. Everything is left to the poor people answering the phones. Management is totally to blame for the poor service, again. Unacceptable
Vox Telecom's replyOfficial
09 Apr 2026, 11:23 Good day Grahame B,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Apr 2026, 11:23
Official
Good day Grahame B,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox