Vox disgusting behaviour

I app**** for a inverter to rent. Made payment immediately as per the invoice that was sent through. After I made payment i was emailed that my application was deflined (no idea why). I requested a refund 4 times. No response, until I sent a FB message. Accounts sent me an email, once again asking for proof (which I sent through 4 times already) and then i was told in the email that i have to wait 7-14 days. What the hell!!!!!! I want my money today! You make me feel like a ******** because I have to keep providing proof that I made payment. Cant you see it was paid after i sent through the proof of payment 4 times already and your accounts department can actually just find the transaction in your account. This is disgusting and you suck! I want my money