Vox desperate for money and no service

I have been a VOX customer for 7 years. Last month I made a mistake and short paid the R699 bill by R41.00. Since then I have received numerous notifications and phone calls informing me that I owe VOX R41.00. I did not realise that they were so desperate for money. I informed the agent that phoned me that I would include the R41.00 with my next payment as it was such a small amount. Yesterday I received a final demand and my service was disconnected. With it being holidays, I did not check emails and this morning I was under the impression that it was a fault. I spent 2 hours fault finding until I was told it was suspended. I have logged into my bank and paid their R41.00, (probably required to make salaries) but now I cannot get through to anyone to in suspend my service. My service was down for 5 days recently due to fibre upgrades and not receiving crevice from Vox, yet R41.00 is enough to suspend my services. Needless to say, my business means nothing to VOX so I shall be taking my money elsewhere.