VOX deplorable customer service

VOX***0

Unfortunately I cannot rate VOX's service 0 stars because that is what they deserve.

4 days without VITAL internet because we're working from home and not receiving feedback is nothing short of PATHETIC. I've had to rather hang on with 5, 6. or 7people in front of me in the phone queue because you NEVER phone back, well out of 11 calls I made you phoned me back ONCE.

I doubt you actually care about me as a customer but I can promise you i WILL cancel the stop-order if this matter isn't addressed. In the very least I demand a credit for the number of days I will be without internet.

Whatever is happening between VOX and Vumatel is of no concern to me all I need is for my issue to be resolved.

It seems your customer service has gone to the dogs since everybody is working from home and you need to rethink your strategy because clearly management don't manage their staff.

Dirk.