Vox demands I pay for a service I never received

Item: Vox Telecom
Rating: 1
Author: Pontsho M

I was automatically switched over to Vox Telecom when my ISP merged with another. Vox delivered a router with no manual just adverti*****t pamphlets only. I called Vox 3 Times, each time holding for nothing below 8 minutes before getting someone to assist. All 3 times Vox failed to get me connected, so I essentially lost internet connection upon being moved to Vox.

My wife and I then had to travel to work as we couldn't work from home without internet. On my 4th call the following day, when I canceled, I got connected. Nonetheless, I canceled.

Now Vox demands I pay them for a service I never received and is sending me invoices with accumulating interest. 😡

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

24 Dec 2022, 10:16

Good day, Pontsho M

Thank you for your review.

Please note that the details of your complaint has been sent to the accounts department to investigate the matter and assist with the resolution.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply24 Dec 2022, 10:16

Official

Vox Telecom's replyOfficial

10 Jan 2023, 19:31

Good day Pontsho M

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that you have been contacted,assisted and advised accordingly.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply10 Jan 2023, 19:31

Official