1 reviews | Active since May 2010
VOX debits your bank account even if you don't have products with them
On the 10 May 2017 I signed up for the VOX VOIP service. After various back and forth with their technicians they couldn't get the VOIP to work. Because of this I cancelled the service on 19 May 2017. I received a confirmation email of the cancellation as well as a final statement with a 0 balance. On the 25 February 2018 I receive a statement from VOX with an account balance of 229.23 and the amount is automatically debited from my bank account. I phoned VOX on the same day and was told to send an email, which I did. I received a reference number VOX ********** on the 27th February. I phoned and tweeted about this and till today have not received any feedback as to why this has happened and when I will be repaid.
Good day Faaiez.
Thank you bringing this to our attention.
Kindly note that we are investigating into this matter and will provide you with feedback.
Kind Regards.
Vox Telecom.
Good day Faaiez.
Thank you bringing this to our attention.
Kindly note that we are investigating into this matter and will provide you with feedback.
Kind Regards.
Vox Telecom.
Good day Faaiez
As per confirmation received from our Accounts Department, one of the agents have been in contact with you and confirmed that the necessary credits have been allocated against your account.
We have also confirmed that the refund has been sent to the Finance Department who will process this from their side. Once the refund has been processed, the proof of payment will be sent to you confirming that the refund has been completed.
Kind Regards,
Vox Telecom
Good day Faaiez
As per confirmation received from our Accounts Department, one of the agents have been in contact with you and confirmed that the necessary credits have been allocated against your account.
We have also confirmed that the refund has been sent to the Finance Department who will process this from their side. Once the refund has been processed, the proof of payment will be sent to you confirming that the refund has been completed.
Kind Regards,
Vox Telecom