Vox debit account even WiFi can't be used

No suprise almost all the rating here are bad... My experience with Vox is they are more than happy and super fast creating an account for you BUT after care and customer service is the worst ! I had Voz install WiFi at my place and from the installation till now we can not actually use the WiFi but Of Course they will still debit your account and make you pay for wifi that you could not use and a month later this WiFi is still not useable . Regret signing up with them