Vox cuts off account by mistake and doesn't know how to tun it back on!

We had originally given a month and a half notice to cancel our package from END OF DECEMBER. our plans changed by a month as we asked Vox if that could be shifted to End of January rather.. Vox said no because they require 3 days notice before the start of the last month, and we have asked with 2 days before the start of the last month.

Vox then decided to rather just cancel our package with immediate effect!!! 7 phone calls later, now on day 2 and STILL we sit with NO INTERNET..!!!

each cancel acknowledges that they have made a mistake by cutting the service a month early - but absolutely NO ONE knows who or how to turn our service back on!!!!