Vox Customers have no value to them

I am just putting this here so that potential Vox telecom customers know how they will be treated. I missed a debit order on the 1st of Jan 2023. It took Vox Telecom accounts departments at least 2 weeks to send a loyal customer the following: And I quote - "The services not paid will be terminated and your account will be submitted to a third party for collection or legal action to recover the outstanding amount, together with all other charges, costs, interest and legal expenses." This send as a first resort to recover monies. Tell me if I must feel valued as a customer?