VOX Customer Service NON Excisting

I have moved into a apartment on the 20th October where the Vox line was already installed and the previous owner informed Vox that I will be taking over the line. I have completed the paperwork and the first call centre agent told me that it will take 6 weeks. After many phone calls and many agents, one agent confirmed that the only work left to do is to activate the line, which will take less than 48 hours. As I am totally reliant on the line for my income I was satisfied that it will take less than 48 hours. This morning when I enquired from another call centre agent he confirmed that the line must still be transferred onto my name. Gave me the Fiber teams number that is now only ring. My experience with them thus far: No co-ordination between sales, Fiber team and who ever is still in the installation pipeline. No accountability for the account from start to finish. I am strongly considering cancelling the contract that has not even started!. Switching the line to my name, and installing my rooter box that is in my apartment. (Six weeks)Unbelievable . Stephanie Scherman client/account number. ***