Vox Customer service needs better training

Item: Vox Telecom
Rating: 3
Author: Dewald W

I have been back and forth with the Customer service agents on Email, and no one can exactly explain to me what the additional charge is on my account

Now they want to close down my account ,because I disputed the additional charge

Vox is really bad at their customer service

Pro-rated charge is on my Vox account which was explained to me it won't happen after I moved to a new address

Now I am being billed twice in 1 Month R699.00 and R524.26 ????

After I was promised this will not happen

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

10 Mar 2023, 15:32

Good day Dewald W

Thank you for your post.

Kindly note that the details of your complaint has been sent to the accounts team for assistance.

We will contact you directly to assist with the complaint.

Kind Regards,
Vox

Vox Telecom's reply10 Mar 2023, 15:32

Official

Vox Telecom's replyOfficial

13 Mar 2023, 12:05

Good day, Dewald W

Thank y ou for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from your Account Manager that the cancellation billing dispute on your account has been resolved .

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kid Regards,
Vox

Vox Telecom's reply13 Mar 2023, 12:05

Official