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Steven V

1 reviews | Active since Mar 2023

26 Jul 2023, 09:22

Vox customer service is terrible

Fibre Has been down again for the past 12 hours and once again I'm not surprised by the way Vox handles customer care, been holding on to a call for 20 minutes just to have the phone put down on me.

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Replies (3)
Vox Telecom
Vox Telecom's reply26 Jul 2023, 11:37
Official
Good day, Steven V

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
  
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
SV
Steven V's update26 Jul 2023, 18:21
Reviewer Update
So after receiving a call saying someone worked on my downed fibre, I get hope and guess what, still no internet, I pay my internet on time everytime it's never late, so why don't I get good service in return, you can never get hold of anyone cuz these is always 20 people in the line?? So over this company and there bad service delivery
Vox Telecom
Vox Telecom's reply28 Jul 2023, 14:00
Official
Good day, Steven 
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox