Vox Customer Service is non existent

Hi Following my last review on HelloPeter on the 19th May about my line down since the end of March a few things have happenned.

Fibre line was restored about 23-25th May. I've queried my account as was being charged for the full month of May. Since then have received a credit for less than 1/2 the month. Have questioned it and in good faith made a payment of over 1/2 of the value of the invoice. After no reply left message for manager in charge of my account to assist as no one dedicated person is dealing with my account as erson responsible is on matunity leave and Vox has not made arrangements for someone specific to stand in.

Left message for manager on Friday and no call back. Left another message on Monday and over 2 hours later and no phone call. Everyone you speak to wants to refer it to someone else (email someone else to call you back). Only problem no one ever calls you back.

Instead of an answer received a sms with Final Demand on Friday. Nice strong arm tactics VOX - Just hoping the don't suspend my lines again during this long weekend.

Used to recommend Vox to eveyone o spoke. Not again.

regards,