MF
Marzelle F
1 reviews | Active since Oct 2018
30 Dec 2022, 22:12
Vox **** CUSTOMER SERVICE AGENTS!!!
Thank you to Vox staff promising updates, after following up with Vodacom on the damaged fibre issue! Appaently you have escalated this… But think your staff needs training on actually contacting your clients back and providing the feedback as promised? 2nd last agent I spoke to on 29 Dec made as if he did not hear me asking his name, and just transferd me while I was still talking to him!
Seems the service is only exellent and 5 star when you sighn up ?????
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Vox Telecom's replyOfficial
01 Jan 2023, 07:57Good day Marzelle F
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***2 .
The Support team will follow up with the Network Provider , Vodacom SR*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***2 .
The Support team will follow up with the Network Provider , Vodacom SR*** on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply01 Jan 2023, 07:57
Official
Good day Marzelle F
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***2 .
The Support team will follow up with the Network Provider , Vodacom SR*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***2 .
The Support team will follow up with the Network Provider , Vodacom SR*** on the progress of the fault and update you on the status.
Regards
Vox