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JN
Joelyn N

1 reviews | Active since Feb 2019

06 May 2022, 14:24

Vox Customer service

Frogfoot and Vox Customer service is a joke it's been over 1week, I do not have internet connection at home... No help from both frogfoot and Vox... Instead they blame each other... Like really I dnt care i need internet

0
Replies (4)
Vox Telecom
Vox Telecom's reply06 May 2022, 14:55
Official
 Good day,  Joelyn N 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
Kind Regards, 
 Vox 
JN
Joelyn N's update06 May 2022, 17:40
Reviewer Update
So the only time you get a reply or any help is when you'll named and shamed
Vox Telecom
Vox Telecom's reply06 May 2022, 18:36
Official
Good day Joelyn Narrendass, 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
Vox Telecom
Vox Telecom's reply17 Jun 2022, 09:50
Official
Good day,   Joelyn N
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox