JS
Joanie S
1 reviews | Active since Nov 2020
11 Jun 2024, 19:34
VOX CUSTOMER QUERY - NO RESPONSE
When signing up with Vox end of 2023 there was a promotion to get R450 off. I enquired about the discount and was informed that my service should stay active untill 31/05/2024 and that the discount would be app**** to my June 2024 bill.
I have been struggling to get a hold of a human at Vox to assist me with my query as I have tried their whatsapp service, emailed and requested that someone phone me without any success.
I have phoned the customer service centre and after they transferred me to the account department I was put on hold until I was cut off after 20 minutes.
This is really unacceptable service.
I am truly disappointed.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
11 Jun 2024, 20:00Good day Marius SThank you for your post.Kindly note that the details of your complaint has been sent to the Sales team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply11 Jun 2024, 20:00
Official
Good day Marius SThank you for your post.Kindly note that the details of your complaint has been sent to the Sales team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's replyOfficial
12 Jun 2024, 11:00Good day, Joanie
Thank you for allowing us the opportunity to assist.
With these service having to remain active till 31 May , (part of Promo T & C's) - Vox have to wait for Month End.
Pass the buck credits for Openserve are currently being compiled which means they will be passed this month. We received confirmation that you do qualify , The value is R450.
The accounts team will update you as soon as the credit app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for allowing us the opportunity to assist.
With these service having to remain active till 31 May , (part of Promo T & C's) - Vox have to wait for Month End.
Pass the buck credits for Openserve are currently being compiled which means they will be passed this month. We received confirmation that you do qualify , The value is R450.
The accounts team will update you as soon as the credit app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Jun 2024, 11:00
Official
Good day, Joanie
Thank you for allowing us the opportunity to assist.
With these service having to remain active till 31 May , (part of Promo T & C's) - Vox have to wait for Month End.
Pass the buck credits for Openserve are currently being compiled which means they will be passed this month. We received confirmation that you do qualify , The value is R450.
The accounts team will update you as soon as the credit app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for allowing us the opportunity to assist.
With these service having to remain active till 31 May , (part of Promo T & C's) - Vox have to wait for Month End.
Pass the buck credits for Openserve are currently being compiled which means they will be passed this month. We received confirmation that you do qualify , The value is R450.
The accounts team will update you as soon as the credit app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
JS
Joanie S's updateReviewer Update
23 Jun 2024, 09:49Good day,
I just received my statement and invoice for my next debit order and I noted that no credit has been app**** yet.
I just received my statement and invoice for my next debit order and I noted that no credit has been app**** yet.
JS
Joanie S's update23 Jun 2024, 09:49
Reviewer Update
Good day,
I just received my statement and invoice for my next debit order and I noted that no credit has been app**** yet.
I just received my statement and invoice for my next debit order and I noted that no credit has been app**** yet.
JS
Joanie S's updateReviewer Update
05 Jul 2024, 05:56Good day,
I received a phone call saying that my discount would be app**** to my July 2024 account.
I just checked my statement online and the full amount is still due. The credit has not been app****. 2 weeks ago someone phoned me and said the credit will be app**** by the 1st week of July 2024. It still has not been app****.
My debit order is due to go off again soon and still I am struggling to get in contact with a human at Vox.
This is unacceptable.
I received a phone call saying that my discount would be app**** to my July 2024 account.
I just checked my statement online and the full amount is still due. The credit has not been app****. 2 weeks ago someone phoned me and said the credit will be app**** by the 1st week of July 2024. It still has not been app****.
My debit order is due to go off again soon and still I am struggling to get in contact with a human at Vox.
This is unacceptable.
JS
Joanie S's update05 Jul 2024, 05:56
Reviewer Update
Good day,
I received a phone call saying that my discount would be app**** to my July 2024 account.
I just checked my statement online and the full amount is still due. The credit has not been app****. 2 weeks ago someone phoned me and said the credit will be app**** by the 1st week of July 2024. It still has not been app****.
My debit order is due to go off again soon and still I am struggling to get in contact with a human at Vox.
This is unacceptable.
I received a phone call saying that my discount would be app**** to my July 2024 account.
I just checked my statement online and the full amount is still due. The credit has not been app****. 2 weeks ago someone phoned me and said the credit will be app**** by the 1st week of July 2024. It still has not been app****.
My debit order is due to go off again soon and still I am struggling to get in contact with a human at Vox.
This is unacceptable.
JS
Joanie S's updateReviewer Update
20 Jul 2024, 11:15I want to thank Kyle at Vox for looking in to this issue and assisting me.
I received the discount that was promised.
I received the discount that was promised.
JS
Joanie S's update20 Jul 2024, 11:15
Reviewer Update
I want to thank Kyle at Vox for looking in to this issue and assisting me.
I received the discount that was promised.
I received the discount that was promised.
Vox Telecom's replyOfficial
20 Jul 2024, 12:01Good day Joanie S
We thank you for the compliment raised on one of our treasured agents !
We will certainly forward your message to the relevant heads of departments in order to have his excellent service rewarded.
Thank you for taking the time to write this review.
Regards
Vox
We thank you for the compliment raised on one of our treasured agents !
We will certainly forward your message to the relevant heads of departments in order to have his excellent service rewarded.
Thank you for taking the time to write this review.
Regards
Vox
Vox Telecom's reply20 Jul 2024, 12:01
Official
Good day Joanie S
We thank you for the compliment raised on one of our treasured agents !
We will certainly forward your message to the relevant heads of departments in order to have his excellent service rewarded.
Thank you for taking the time to write this review.
Regards
Vox
We thank you for the compliment raised on one of our treasured agents !
We will certainly forward your message to the relevant heads of departments in order to have his excellent service rewarded.
Thank you for taking the time to write this review.
Regards
Vox