Vox customer misconduct.

Thank you for responding. I would like to know what is happening with this issue. I've tried everything that I could I've done everything asked and expected of me. I'm exhausted and I'm very disappointed that I even started a contract with Vox telecom. If I had known that I as the customer would be treated this way I'd have never opened an account with Vox telecom I can't say that I've ever enjoyed having this wifi account its been nothing but stressful exhausting and hopeless I've been having communication problem since the contracted was initiated, I've paid over R5000 already for my account which is way more that the actual contract amount over the course of a year and I'm only six months into the contract . . . I've been trying tirelessly for the past month to have the matter resolved and nothing happens instead I'm being treated like I'm begging for something that isn't mine. I've spoken to several people and it's like there's no communication like everyone has their own idea one says pay the entire amount in full which I did another says you have to return the extra router which was mistakenly double send by Vox which I couldn't do due to the fact that I do not have a contact person/s or contact number needed for collection of the router so I paid the amount in full. Another person. Tells me that Vox is arranging to have router and hardware removed. . . I didn't cancel my account and I have yet again paid the amount in full , which was never supposed to be this much , so I'm paying for an error nor made by me, and still being treated like I'm the one in the wrong I've send proof of payment multiple times why am I still being bul**** and pushed into a corner about this? Your response is always the same we will forward your enquiry and contact you no one ever contacts and if and when they miraculously do the answer remains the same we will contact you. . . How do you expect a customer to react and feel when a matter / problem caused by Vox making an error should react?

Good day I am once again having an issue with Vox telecom. So I was told that when payment reflects in the Vox account my line will be restored automatically. The payment has reflected since Saturday 1 June 2024 and my account still has not been restored I have e-mailed the Vox accounts department again and asked why my account has not been restored and I am again being ignored have had no answer.