Vox customer care and fault finding non existent

My review is very similar if not the same as most others. Since the beginning of March we have been without wifi, no idea why? After numerous 40min plus phonecalls, everytime i am told they will get frog foot to come out which happened twice. On both vox and frogfoot side no error yet no connection and another 3 calls to try speak to someone and after the last tech threw the phone down in my ear I decided to cancel. Which took another 40 phonecalls and dead ends before I finally received a release on my line. No apology and to add I am being billed for March!!!! What a joke