Vox: Connected without internet

I signed up for a the FTTH package... eventually the installation was done. I tried to connect to the internet using the Mikrotik router, only to be connected to the device without internet. On 17/12 I called the customer care line and the consultant asked me unplug and plug the devices. Quite redundant exercise as I had done so prior. I was told by the consultant that she shall escalate the matter and I shall receive a call within the hour. I have yet to receive a call to help resolve the matter. I am still without internet, all I seem to be paying for are the green lights on the router as that's the only thing that works.