CC
Carina C
1 reviews | Active since Feb 2023
21 Feb 2023, 09:50
VOX COMPLAINT
SINCE WE STARTED THE UNCAPPED WIFI WITH VOX WE HAD PROBLEMS A FEW PEOPLE CAME OUT TO FIX THE PROBLEM AND THEN THE NEXT DAY THE PROBLEM COTINUED WE HAVE A 1GB LINE, AND PAY R1500 PER MONTH, WE HAVE BEEN REPORTING AND STILL HAVENT RECIEVED ANY FEED BACK , PLEASE ASSIST IN THIS PROBLEM WE HAVE BEEN GOING ON FOR ALMOST A YEAR , AND WONT CONTINUE PAYING UNLESS ITS SORTED
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Replies (4)
Vox Telecom's replyOfficial
21 Feb 2023, 10:09Good day, Carina C
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Best regards,
Vox Telecom's reply21 Feb 2023, 10:09
Official
Good day, Carina C
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Best regards,
CC
Carina C's updateReviewer Update
22 Feb 2023, 12:02Good day
see below the required information the account number is - ***
we received a Final Demand because I did not pay my account due to the problem not being sorted out, and i will not make any further payments until the matter is sorted, i did state on email to Vox to sort out the problem or i will cancel my contract and get a new service provider.
Kind Regards
see below the required information the account number is - ***
we received a Final Demand because I did not pay my account due to the problem not being sorted out, and i will not make any further payments until the matter is sorted, i did state on email to Vox to sort out the problem or i will cancel my contract and get a new service provider.
Kind Regards
CC
Carina C's update22 Feb 2023, 12:02
Reviewer Update
Good day
see below the required information the account number is - ***
we received a Final Demand because I did not pay my account due to the problem not being sorted out, and i will not make any further payments until the matter is sorted, i did state on email to Vox to sort out the problem or i will cancel my contract and get a new service provider.
Kind Regards
see below the required information the account number is - ***
we received a Final Demand because I did not pay my account due to the problem not being sorted out, and i will not make any further payments until the matter is sorted, i did state on email to Vox to sort out the problem or i will cancel my contract and get a new service provider.
Kind Regards
Vox Telecom's replyOfficial
22 Feb 2023, 13:50Good day, Carina C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply22 Feb 2023, 13:50
Official
Good day, Carina C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
02 Mar 2023, 13:04Good day, Carina C
Kindly note that we have received confirmation from the support team that the link is testing stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation from the support team that the link is testing stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply02 Mar 2023, 13:04
Official
Good day, Carina C
Kindly note that we have received confirmation from the support team that the link is testing stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation from the support team that the link is testing stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,