Vox cloud and web support is beyond useless

After having been a customer of Vox's web hosting business for over a decade, my experiece with them over the past 2 months has led me to change my hosting solution.

After I had one of my websites hacked, and was duly told by vox support that 'they don't help with that', I asked them to restore the website from a server-side backup. 'Oh, we don't do those' was the reply. Three weeks of work to have the website repaired and put back together from internal backups ensued, along with Vox attempting to strongarm us into having to pay extra months of fees before they would release our doimain to a new hosting provider.

A week after we got that cleared up, an unannounced 'server upgrade' had 2 more Vox-hosted websites go down; we waited for 3 days in a service queue to be helped, at which point they told us that 'oh, we've upgraded your SSL certificates [not the problem we asked them to fix - the 'fix' managed to take down 2 MORE of our apps], and it turned out they'd done said SSL upgrades to other hosted systems entirely, NOT EVEN TO THE ONE'S WE HAD PROBLEMS WITH. This was pointed out to them; to which they rep**** that 'oh, the first time we spoke to you about service was 3 weeks ago', and 'no, our system is never wrong - you've never used our support system before last month' (in a DECADE of work with our company (and scores of service and support requests, they have ZERO history of past service and support done with us?) That's perhaps the laziest and most ineffective answer I've ever been subjected to by any support consultant I've ever dealt with.

"Put me through to the manager", I asked. "Write us an email", they rep****. [I still haven't had that email ratified or rep**** to BTW]

Vox's service has become non-existent; my business will be taken elsewhere...

Don't fall into the same hole I did - don't use their web hosting services - they'll let you down when you need them most.

p.s. Our sites STILL aren't online.