DS
Dehan S

1 reviews | Active since Feb 2023

08 Feb 2024, 14:51

Vox client service has gone down the drain.

Ive been a client at Vox for years… referred people to Vox, used to really be satisfied with the service.

Rejoining Vox this year after a move has resulted in me being shockingly disappointed! With installation problems which led me to wait for hours on the Whatsapp client service and feedback.

Wish it ended there!

Where an account fault I had to be logged after that, which resulted in a lady in accounts who just forwarded my call with no communication.

This is honestly a service id never suggest to anyone in my future referrals. Really sucks to see how a great service has gone down the ropes in just a year.

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Replies (2)
Vox Telecom
Vox Telecom's reply08 Feb 2024, 15:19
Official
Good day,  Dehan S 

 Thank you for your review. 

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.

 We will provide feedback to you soonest. 

Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply09 Feb 2024, 10:46
Official
Good day, Dehan S  
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.

Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox