Vox challenges Telkom for most pathethetic customer service

I phoned 4 times today to sort out a double charge on my account. The first two times I was put on hold after speaking to an agent explaining my problem. The first time I hold on for 5 minutes before hanging up and phoning again. The second time I hold on for 10 minutes after speaking to an agent before hanging up. The third time I tried to speak to the Manager, Johan van Aswegen. I was transferred 4 times before being cut off. The4th time I was again transferred only for the phone to keep on ringing on the other side. In total I wasted more than 30 minutes of my time before I ran out of battery on my cordless phone. Do I need to say anything more???