CM
Charl M
1 reviews | Active since Feb 2014
03 Oct 2023, 12:49
*********** VOX
What an absolute disgusting company to deal with. From 1st June to 19th Sept, Ive had 53% connectivety (i.e. ive only had the internet and use of my phone lines for just over half that time). Ive sent sereval emails, I've left messages sent whattsapps, nothing. What a pathetic bunch on individuals - they quick to debit your account, but OFFER ) Service!!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Oct 2023, 13:13Good day, Charl
Thank you for your review.
Kindly note that we have sent the details of your query to the Customer Service team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your query to the Customer Service team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply03 Oct 2023, 13:13
Official
Good day, Charl
Thank you for your review.
Kindly note that we have sent the details of your query to the Customer Service team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your query to the Customer Service team who will contact you shortly to assist further.
Kind Regards,
Vox
CM
Charl M's updateReviewer Update
03 Oct 2023, 13:21Hi VOX, you also sent me details to the customer service team last time. To date, i have has ZERO response. Seemingly complaining on HelloPeter will yet-again yield very little response. VOX doesn't seem to take customer complaints seriously. Seems your Customer service department doesn't respond to emails.
CM
Charl M's update03 Oct 2023, 13:21
Reviewer Update
Hi VOX, you also sent me details to the customer service team last time. To date, i have has ZERO response. Seemingly complaining on HelloPeter will yet-again yield very little response. VOX doesn't seem to take customer complaints seriously. Seems your Customer service department doesn't respond to emails.
Vox Telecom's replyOfficial
06 Oct 2023, 10:41Good day, Charl.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that your Account Manager was in contact with you and assisted with the billing explanation.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that your Account Manager was in contact with you and assisted with the billing explanation.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply06 Oct 2023, 10:41
Official
Good day, Charl.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that your Account Manager was in contact with you and assisted with the billing explanation.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that your Account Manager was in contact with you and assisted with the billing explanation.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox