VOX CASUING ME THOUSANDS

WORST CUSTOMER SERVICE ON EARTH. We moved homes, and they got inexperienced contractors to install who drilled into electric wiring of our new home! thousands to repair the damage as walls have to be broken down, and yet they are so arrogant! My elecric plugs dont work and my fridge went off, and I lost ALL my food! I paid in advance, and end of Nov I still had no internet!!!! I was promised a credit on my account once they fix the mess, and then was billed R1500 and suspended my services! I have spent R285 in airtime (I have all the slips) to try and get this sorted, but all they say is that it is ESCELATED. Last night the lady told me she can see the credit was requested and she will immediately get them to lift my suspension - and yet NOTHING. I have phoned, emailed (more than 40 emails), whats app messages, and only lies. They took my money, caused me thousands in damage, and then suspend my service. And yet, no one calls me to fix this mess. USELESS. STAY AWAY FROM VOX