KM
Kgotso M
1 reviews | Active since Oct 2019
27 Apr 2022, 19:48
Vox care only when money starts coming in
After having disconnected me for well almost 2 weeks and having reversed the debit order, they send an email saying they're suspending my account, this shocked me because as far as I'm concerned, the account had been suspended long before I reversed and stopped their debit order... I wish they knew just how much I've had to spend on data bundles since the disconnection and their constant "elevations", because if they did then they would have to pay me and not the other way round...
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Replies (2)
Vox Telecom's replyOfficial
27 Apr 2022, 21:23Good day , Kgotso M
Thank you for your post.
Kindly note that we have escalated your complaint to the Accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Apr 2022, 21:23
Official
Good day , Kgotso M
Thank you for your post.
Kindly note that we have escalated your complaint to the Accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 May 2022, 12:33Good day, Kgotso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account, and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account, and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply11 May 2022, 12:33
Official
Good day, Kgotso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account, and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account, and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox