Vox can't seem to supply fibre... Their core function...

My fibre line went down just after 17:00 on Monday afternoon. It is now Friday afternoon and still no connection. I have spent over 90min on the phone, to each time be told the issue is being escalated to Frogfoot... But in the same complex, people on the Frogfoot / Supersonic and Frogfoot / TTConnect networks are working, but the Frogfoot / Vox connection just can't get going again... I have had to add data to the mobile phones and drive to places, just so I can work... Nevermind that all entertainment is done streaming. Now WHEN is someone actually going to action these escalations to Frogfoot or get Frogfoot replaced, as they clearly can't deliver service combined with Vox... I trust a full credit note will be in my mail box soon, as I can not see why we are paying for non service and having to fork out additional cost due to your lack of service or urgency... I am not the only person in the complex with this issue. I have not seen a Vox technician on site either.