VOX cant seem to manage cancelling an account in favour of me taking up another option on their own network.

I got phoned by a VOX sales agent who was selling fibre. In our conversation it was decided that it would be better for me to change the type of package I was on. I received emails confirming that my new account was created and I received emails confirming that the old package was to be cancelled.

Unfortunately my next bill didn't reflect this and I was charged for two accounts. I have tried emailing many times since receiving your bill to have this corrected and NOBODY has even bothered to reply to an email. I have had the full amounts on both accounts deducted from my bank account.

It really is disgusting that you cant be bothered to respond to an email that someone sends you. I have lost faith in this company.