BW
Benedict W
1 reviews | Active since Jul 2025
14 Jul 2025, 11:22
Vox can't resolve line realse and purposely delay resolution
Pathetic. Complete breakdown of service from both FNO and ISP. I cancelled within the notice period in my contract. Line release and activation was delayed without a reason being provided.
Line release and activation was far out of SLA!
Never received any of the information requested. Recodings of service calls and exact reason why activation/provisioning was out of SLA.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Jul 2025, 11:40 Good day,Benedict
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Vox Telecom's reply14 Jul 2025, 11:40
Official
Good day,Benedict
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Vox Telecom's replyOfficial
15 Jul 2025, 14:31 Good day,Benedict
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the link has been released and is no longer with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the link has been released and is no longer with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 Jul 2025, 14:31
Official
Good day,Benedict
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the link has been released and is no longer with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the link has been released and is no longer with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox