VOX cant Communicate

Really at my wits end. I app**** for a fiber connection on the 17th March 2021. Since then I have received numerous emails and phone calls demanding documentation before the transaction can proceed, followed by positive status updates. Only to receive another nonsensical email or phone call demanding the same documentation. As of today there has still been no perceivable progress. It is not possible to cancel. After all of this once I logged onto the VOX customer portal I discovered I have 2 orders for a fiber line to my house In all of the communication a different "reference" number is quoted in the subject line but nowhere is the contract number, order number or Quotation number mentioned. If I had not met the Marketers in my area I would be convinced VOX is a ****.