1 reviews | Active since Aug 2024
Vox Cancellations and Account Exploitations
Good day, I cancelled my Vox accounts on the 16 of August 2024. Vox Cancellation contacted me on the phone a man saying that I do not need to pay any other fees since I settled the outstanding balance which I did on the 25th of August 2024. My account was confirmed on email only FOUR days after I cancelled my account. Now Vox contacts me today 4th March 2025 that they want take legal action. They want me to pay for services I dud NOT utilize in September 2024. I moved over to MWEB on 20th August 2024. They want me to pay a full month of September amount yet I asked Fatima to send me all the invoices due on the 19th of August 2024. Why must I pay for 1 month and a half of services that was cancelled on the 20th of August 2024. Quote no. Q*** Vox is exploiting people's finances and rights. I will not pay services that were cancelled on the 20th August now billing me for September 2024.
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox