VOX CANCELLATION POLICY IS NOT ACCOMMODATING AT ALL

I sold my home in Bloemfontein and was informed that I must cancel my Fibre line at least 1 month in advance. I did this since the new owner did not want to take over the contract. I was informed that my cancellation was accepted and I was invoiced R 2 700. One day after canceling, I was phoned by the new owner, informing me that he is renting out the property and that his tenant wants to take over the contract. I phoned Vox, but they informed me that it is not a VOX policy to undo a cancellation. This could have been a win-win situation for both parties, as they would have gotten a new client for at least the next 12 months, and I would have been able to avoid paying the cancellation fee. VOX is not accommodating at all and I will not recommend their services to anyone else at all. They are basically rejecting a R 7 800 future contract for a R 2 700 cancellation fee.