VOX cancellation fee is a *****!!

I recently had to had to cancel my Vox fibre due to relocating to another city within SA. I paid a cancellation fee due to it being within the first year. The fibre line installation was done by Frogfoot, who performed a great service, and was done independently from Vox.

According to Vox, the cancellation fee is required to pay for installation fees they had to pay to Frogfoot who did the installation of the line.

Vox, however, is unable to show ANY proof of payment made to Frogfoot in this regard. I am not disputing the fact that I need to pay the amount. I am disputing the fact that Vox is adding cost under FALSE pretenses which is cold *****!!! Vox is claiming that they undertook installation costs which in actual fact never happened as no POP is available.

Vox, please send me the POP you made to Frogfoot, who actually undertook the installation cost?? You NEVER installed my fibre line nor are you taking responsibility for anything apart from collecting money **********ly!!!