YB
Yolanda B
1 reviews | Active since Oct 2022
30 Mar 2024, 18:14
VOX cancellation
Worst service ever , im a switching ISP’s from Vox to Vodacom and cancellation is due 1st April 2024, March 29th I get an email from Vox saying that my service has been cancelled and I have been down since then. Called Zoom Fibre and they advised that there is a pending cancellation from Vox I should call them to release the line as Vodacom line can be connected but Vox advised me that they can’t assist with line release as their Project Managers are not available, I am down since this morning and I need a refund from Vox for my downtime as the line is due for cancellation only on the 1st
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
30 Mar 2024, 19:20Good day Yolanda B
Thank you for your post.
Kindly note that the details of your complaint has been sent to the cancellation team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply30 Mar 2024, 19:20
Official
Good day Yolanda B
Thank you for your post.
Kindly note that the details of your complaint has been sent to the cancellation team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
YB
Yolanda B's updateReviewer Update
31 Mar 2024, 09:36So you telling me that Vox has no Team on standby ? It’s a long weekend and clients have to basically pray that they have no issues with your Company, my service is still down . It’s day 2 hope you counting
YB
Yolanda B's update31 Mar 2024, 09:36
Reviewer Update
So you telling me that Vox has no Team on standby ? It’s a long weekend and clients have to basically pray that they have no issues with your Company, my service is still down . It’s day 2 hope you counting
Vox Telecom's replyOfficial
03 Apr 2024, 13:56Good day, Yolanda
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the link has been released and is no longer with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the link has been released and is no longer with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply03 Apr 2024, 13:56
Official
Good day, Yolanda
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the link has been released and is no longer with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the link has been released and is no longer with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
YB
Yolanda B's updateReviewer Update
03 Apr 2024, 18:46Good day Vox
You shouldn’t even have bothered with his pathetic response , I called your Company myself to get my line released and thanks to Zoom for their assistance
You shouldn’t even have bothered with his pathetic response , I called your Company myself to get my line released and thanks to Zoom for their assistance
YB
Yolanda B's update03 Apr 2024, 18:46
Reviewer Update
Good day Vox
You shouldn’t even have bothered with his pathetic response , I called your Company myself to get my line released and thanks to Zoom for their assistance
You shouldn’t even have bothered with his pathetic response , I called your Company myself to get my line released and thanks to Zoom for their assistance